Membership Services Associate

The Membership Services Associate responsibilities will include supporting membership services, and other related aspects of members and partners engagement.

Posted: Jan 4, 2022
by bioentadm for Bioenterprise

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Location: Bioenterprise Canada Head Office (Guelph, ON), Home office (temporarily)

Reports to: Manager, Canada’s Food & Agri-Tech Engine
519-821-2960 ext. 205

Level/Grade: Entry level
Type of Position: Full-time
Hours: 37.5 hours/wk

General Description
The Membership Services Associate responsibilities will include supporting membership services, and other related aspects of members and partners engagement.
Reporting to the Manager of Canada’s Food & Agri-Tech Engine, this position works closely with the Membership Services Lead, Membership Marketing Lead and Membership Relations Associate.

The position will require a self-starter who works well independently and as an active team member in a collaborative work environment. Due to the pandemic, this position will temporarily start as a remote working from home position and will transition into an in-office role. Expectation of 37.5-hour work week with standard vacation time. Appearance shall be in a professional, office-like attire.

Primary Responsibilities:
• Supporting national membership outreach efforts daily through email, webinars, members’ meetings, telephone calls, and other communications mechanisms as required
• Assisting in member services, including supporting the Membership Services Lead and partners (e.g., data entry, setting up calls and other administrative tasks)
• Managing and maintaining CRM system ensuring interested stakeholders are addressed and follow up is concluded in a timely fashion
• Meet with clients, alongside Innovation Advisors and/or the membership team, to take detailed notes and coordinate follow-up actions.
• Conduct due diligence work in terms of market, industry, programs and financial analysis for current and prospective members and partners of The Engine
• Sectors of focus include, but are not limited to: agriculture, agri-tech, agri-food, clean tech, and related sectors
• Support database development and maintenance initiatives through data input, knowledge transfer and reporting
• Participate in business development activities to enhance Bioenterprise’s presence, exposure, and engagement across Canada
• Developing and maintaining our Partnership Affiliate program
• Support Membership Services Lead with the coordination of internal resources and third parties and/or vendors for the successful execution of project(s)
• Communicating openly with colleagues and external stakeholders on a regular basis to develop positive member and stakeholder relations over the long-term
• Participate actively in strategic planning initiatives and team discussions
• Execute other responsibilities or tasks not yet defined but fitting to the role and its growth

Professional Qualifications:
• Bachelor’s or Master’s degree in agriculture, agricultural sciences, agricultural business, environmental science or related fields
• Strong collaboration and communication skills (written & oral)
• Proficiency and adaptability with business-based computer programs (Microsoft Office applications, project management software, communication channel programs (Slack, MS Teams), etc.)
• Experience working with a member/customer relationship management database is an asset
• Comfortable in a fast-paced environment
• Collaborative mindset

Candidate Skills & Traits:
• Experience and/or exposure in the agri-food, agri-tech, clean tech and/or environmental sector
• Exceptional organizational skills and great attention to detail
• Excellent interpersonal, communications skills (written & verbal) and problem-solving skills
• Must be able to work across teams and work well within Canada’s Food & Agri-Tech Engine network of members and partners
• Multitasking and administrative skills to manage several large- and small-scale activities
• Ability to learn and recall information at a fast pace
• Ability to manage a demanding workload and evolving set of tasks with minimal supervision
• Willingness to take on new challenges independently and in a team environment
• French is an asset

Date Posted: January 4th, 2022

Deadline: January 25th, 2022

Interested applicants should forward their resume and cover letter to Carla Berquo, the Manager of Canada’s Food & Agri-Tech Engine at carla.berquo@bioenterprise.ca. Only those candidates selected for an interview will be contacted.

About Bioenterprise
With 18 years of experience, Bioenterprise is Canada’s Food & Agri-Tech Engine. We help food & agri-businesses innovate and grow. We know agri-tech and work hands-on, providing customized business advisory services, industry and technical expertise and global connections to advance innovative agri-businesses. For more information, visit www.bioenterprise.ca.

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.