Implementing a New App in Your Business

Implementing a New App in Your Business

Now that you’ve decided what app is best for your business it’s time to implement!  [If you haven’t yet, check out my earlier blog, “Finding the Right App for Your Business”]

1. Start Small

Identify a few volunteers to be the early adopters of the technology. If your company is large enough, have employees in different departments pilot the app. Testing the waters with a pilot program will allow you to work out any kinks and identify issues without causing chaos for your team.

2. Have Ambassadors

Once you, and your pilot team, are confident that you understand how to use the app effectively within your business you are ready to bring everyone else on board. The pilot team can now act as ambassadors for the program, pairing an experienced user with a new user can allow for dialogue and training opportunities. As a bonus, this provides more junior employees training experience. Finally, the ambassadors can troubleshoot issues as they arise alleviating you of this responsibility.

3. Gather Feedback

Plan regular touch points with the ambassadors so you can identify common problems employees are having with the adoption. Gathering feedback will help you to understand timelines for when the team will be fully transitioned to the app. The anonymity of employee feedback caused by having your ambassador team compile feedback can be very helpful. If your team believes you hand selected and believe in this app they may be more reluctant to provide critical and candid feedback.

4. Be patient

Remember that you are changing the way people work which is not an easy task. Be patient with your team and actively listen to their feedback. Ultimately you want to make your team more efficient, and happy employees are much more apt to be productive and effective. The upfront investment in implementing a new app the right way will pay off in spades.

Now – go, implement and be more efficient than ever! 

Jessica Taylor 
Acting Regional Manager & Senior Analyst, Bioenterprise BC

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